Shipping policy
At Lil Tots, we are committed to providing a smooth, reliable, and convenient shopping experience for every customer. We aim to ensure that your little one's essentials arrive safely and on time.
Order Processing
All orders are carefully processed and prepared for dispatch within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery
We offer delivery across Australia. Once your order has been dispatched, you will receive a confirmation with the relevant shipping details, where available.
Please allow approximately 3–7 business days for delivery after dispatch. Delivery times may vary depending on your location, courier services, and unforeseen circumstances.
Shipping Charges
A flat shipping fee of AUD 300 applies to orders, unless otherwise specified at checkout.
Please review the shipping charges carefully before completing your purchase.
Order Tracking
If tracking is available for your shipment, the tracking details will be shared with you once your order has been dispatched. You can use these details to monitor your order's progress.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. Lil Tots cannot guarantee delivery or accept responsibility for delays caused by incorrect or incomplete addresses.
Delays Beyond Our Control
While we strive to deliver every order within the estimated timeframe, delays may occur due to courier disruptions, public holidays, weather conditions, or other circumstances beyond our control.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact our customer support team as soon as possible with your order details and relevant photos, if applicable. We will review the issue and assist you accordingly.
Contact Us
If you have any questions about shipping or your order, please contact the Lil Tots customer support team through our website's Contact Us page.
Thank you for choosing Lil Tots. We appreciate your trust and look forward to making your shopping experience delightful!